GOOD QUESTIONS
Before we build.
The practical details, without the sales fog.
01
Is this official Hermes support?
No. This is an independent consulting service, not affiliated with Nous Research or Hermes Agent maintainers.
02
Do you guarantee installation?
Strategy sessions do not include installation. Launch sessions include hands-on setup or repair work.
03
What should I prepare?
Bring a clear goal and access to your own environment. Do not paste passwords, API keys, or tokens into intake forms.
04
How do I cancel?
Give 24 hours or more notice for a full credit. See the refund policy for details.